Warranty
Warranty Information
At Palliser Rooms / EQ3, we stand behind the quality and craftsmanship of every product we sell. Your satisfaction is our priority, and we want you to feel confident in your purchase. We have our own in-house service department to handle your warranty issues quickly and efficiently.
Manufacturer Warranty
All products purchased from Palliser Rooms / EQ3 are covered by the manufacturer's warranty. Warranty coverage varies by brand and product category, but generally includes protection against defects in materials and workmanship under normal use.
Please refer to the specific warranty details included with your product or visit the manufacturer’s website for complete terms.
What's Covered
- Structural integrity of frames and foundations
- Manufacturing defects in materials or workmanship
- Issues arising under normal use
What's Not Covered
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
- Variations in color, grain, or texture (natural characteristics of materials)
- Commercial or non-residential use
How to Make a Warranty Claim
Contact Us: Reach out to our customer service team with your proof of purchase.
Provide Details: Include photos and a description of the issue.
Assessment: We'll work with the manufacturer to review your claim and determine next steps.
Additional Protection
Optional 10 year stain plans are available. Enjoy peace of mind with extra coverage from most accidental stains. Contact store for details.