Brock Ottoman

Warranty Information

At Palliser Rooms / EQ3, we stand behind the quality and craftsmanship of every product we sell. Your satisfaction is our priority, and we want you to feel confident in your purchase. We have our own in-house service department to handle your warranty issues quickly and efficiently.

Manufacturer Warranty

All products purchased from Palliser Rooms / EQ3 are covered by the manufacturer's warranty. Warranty coverage varies by brand and product category, but generally includes protection against defects in materials and workmanship under normal use.
Please refer to the specific warranty details included with your product or visit the manufacturer’s website for complete terms.

What's Covered

• Structural integrity of frames and foundations
• Manufacturing defects in materials or workmanship
• Issues arising under normal use

What's Not Covered

• Normal wear and tear
• Damage caused by misuse, accidents, or improper care
• Variations in color, grain, or texture (natural characteristics of materials)
• Commercial or non-residential use

How to Make a Warranty Claim

Contact Us: Reach out to our customer service team with your proof of purchase.
Provide Details: Include photos and a description of the issue.
Assessment: We'll work with the manufacturer to review your claim and determine next steps.

Additional Protection

Optional 10 year stain plans are available. Enjoy peace of mind with extra coverage from most accidental stains. Contact store for details.

Local pick up is available at our warehouse in Saskatoon. We have an optional white glove delivery service covering Saskatchewan and we pride ourselves in having one of the best delivery teams in town.

We don't outsource our delivery service, because delivering our product is one of the most important aspects of customer service that we can provide. Our delivery team has been trained in handling our products, and we also offer a full setup service. Let us assemble your furniture for you and remove all of the packaging materials!

When your furniture arrives, we will contact you to schedule a delivery time that is convenient for you. If you want to utilize our delivery service, and you did not let us know at the time of purchase, or if you need to make a change to your delivery time - just let us know by contacting the store!